1. Introduction

Welcome to Swimline Store (“we,” “us,” or “our”), your trusted source for high-quality above-ground pool products and accessories. These Terms and Conditions govern your access to and use of our website poolfixerus.com and all purchases made through our platform.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, account registration is necessary for purchases. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password confidential
  • Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s proper functioning
  • Submit false or misleading information
  • Use our products in ways contrary to their intended purpose

3. Products and Services

3.1 Product Descriptions

We specialize in above-ground pool equipment and accessories including but not limited to:

  • Filters and pump combos
  • Pool cleaners and maintenance equipment
  • Ladders, steps, and safety accessories
  • Water treatment chemicals
  • Backyard and patio accessories

We make every effort to display products accurately, but colors and specifications may vary slightly. Product weights and dimensions are approximate.

3.2 Chemical Products Notice

Due to health and safety regulations, the following products are non-returnable once purchased:

  • Algae Control chemicals
  • Bromine Tablets
  • Alkalinity Adjusters
  • Calcium Hardness products
  • Any opened or used pool cleaning chemicals

Customers are responsible for proper handling and storage of all chemical products.

4. Ordering and Payment

4.1 Order Process

Orders placed on our website constitute an offer to purchase. We reserve the right to accept or decline orders at our discretion.

4.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.4 Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping: Via DHL or FedEx (10-15 business days after shipping) – $12.95 flat rate
  2. Free Shipping: Via EMS (15-25 business days after shipping) for orders over $50

5.2 Delivery Areas

We ship worldwide excluding certain Asian and remote regions. Contact us at [email protected] to confirm availability in your area.

5.3 Delivery Issues

If you encounter delivery problems, please contact us immediately. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns and Refunds

6.1 Return Policy

We accept returns of most unused items in original packaging within 15 days of receipt. The following are excluded:

  • Chemical products (as listed in Section 3.2)
  • Used or opened products
  • Products without original packaging

6.2 Return Process

To initiate a return:

  1. Contact our customer service at [email protected] within 15 days
  2. Receive return authorization and instructions
  3. Ship the item back with all original materials

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or our licensors’ and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Swimline Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Damages resulting from improper product use
  • Errors or omissions in product information
  • Events beyond our reasonable control

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

Swimline Store
1379 Simpson Street
Atlanta, US 61723
Email: [email protected]