At Swimline Store, we’re committed to making your above-ground pool shopping experience smooth and satisfying. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

We ship worldwide (excluding certain Asian and remote regions) using reliable carriers to ensure your pool products arrive safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after shipping) – $12.95 flat rate
  • Free Shipping: Via EMS (15-25 business days after shipping) for orders over $50

Easy Returns & Exchanges

We stand behind our quality pool products. If you’re not completely satisfied, you may return most items within 15 days of receipt.

Return Eligibility

  • Item must be unused and in original packaging
  • All original tags and accessories must be included
  • Proof of purchase required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Algae Control chemicals
  • Bromine Tablets
  • Alkalinity Adjusters
  • Calcium Hardness products
  • Any opened or used pool cleaning chemicals

Simple 3-Step Return Process

Step 1: Contact Our Customer Service
Email [email protected] within 15 days with:

  • Your order number
  • Item(s) to return/exchange
  • Reason for return

Step 2: Receive Return Authorization
Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Special requirements for large equipment

Step 3: Package & Ship Your Return
Please ensure:

  • Item is securely packaged in original packaging
  • Return authorization number is clearly marked
  • For exchanges, include note specifying replacement item

Return Shipping Notes

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • For large pool equipment (filters, pumps, ladders), contact us before shipping as special arrangements may be needed

Refunds & Exchanges

Refund Processing:

  • Timing: 5-7 business days after we receive and inspect your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable

Exchanges:

  • We’ll ship your replacement once the original item is received
  • Price differences will be charged or refunded as needed

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange for replacement or refund at no additional cost

Contact Us

For any questions about shipping or returns:

Email: [email protected]
Swimline Store
1379 Simpson Street
ATLANTA, US 61723

Note: This policy applies to all regions we serve (excluding certain Asian and remote regions).